CONTACT CENTER

The customer asseses you considering not on how you sell your products, but also - and maybe most of all - how you contact him/her. Customeritum, as a professional Contact Center cares about good relations with its customers at every stage of the company’s operation - from acquisition through customer service via telephone to monitoring of receivables. By using omnichannel communication with the customer, we increase its satisfaction and loyalty, and - as a result of this activities - also the revenues of your company.

Our Contact Center and Call Center services include:

Post-sale customer service, includes receiving of complaints, helpline service, helpdesk, collecting opinions about the product, monitoring of receivables.
Tele-sales with the assistance of the appropriate configuration of the activity (handling outbound calls) and preparing the customer database.
Tele-sales support: lead generating, arranging meetings for sales representatives, updating of databases.
Monitoring of calls and preparation of activity reports.
Market and marketing research.
Loyalty activities related to retaining of customers.

What do you gain by using our Contact Center services?

Loyal, satisfied customers, who will recommend you to others.
A good image of a company that cares about customers.
Reliable information about your customer’s needs.
High effectiveness of your sales activities.

We offer Call Center and Contact Center services for B2B and B2C customers. We use different communication channels and media (e.g. phone, traditional correspondence, email, website) to contact customers.

If you would like to find out more about Call Center and Contact Center services in Customeritum, please send us question using an online form.

5 reasons why you should use the Contact Center services in Customeritum

1. We are able to implement succesfully all, even the most unusual and complicated operation using telephone service – both, inbound and outbound calls.

2. Our team consists of telemarketers with many years of experience both on B2B and B2C market. Their special advantage is flexibility, thanks to which they are able to carry out an effective conversation with the customer, also without a script.

3. We care about lasting relationships and long-term customer satisfaction , thanks to which you gain loyal customers .

4. We guarantee that every customer will be treated with due attention and will receive necessary support, regardless of whether it will be 500 or 50,000 contacts.

5. We monitor the progress of conversations on regular basis . Our priority is to constantly improve those conversations so that they are even more effective and customers are satisfied.

100% guarantee of competent service

Using Contact Center service in Customeritum, you get the peace of mind, that your customers are in hands of the best experts. We guarantee that each of them will be treated with due attention and will receive the necessary information and assistance.

Whether you decide to use correspondence or telephone service, our employees will prepare for you:

strategy proposal,
selection of customer’s database,
development of conversation scripts,
preparation of correspondence text,
monitoring of calls,
preparation of detailed reports.

Do not wait! Contact us and gain loyal and satisfied customers.

Profesional assistance in choosing the most effective activities

The way you communicate with your customers depends on many factors: the goals you would like to achieve, the nature of the products or your customer profile.

Customeritum will help you choose the right activities so that they are the most effective in your situation.

We invite you to cooperate with us! Contact us and send your questions here